I have designed this page to answer all the frequently asked questions that customers ask me.  If you do not see your answer on this page please contact me, the info is at the bottom of this page.

Information about Tinkerbell's Closet:

My name is Shana and I am the owner and creator of Tinkerbell's Closet Dog Boutique.  I am a stay at home mother of 3 furkids and a toddler. I established this boutique in 2004 with the inspiration of my very own dog's Tinkerbell, Chloe and Penny in mind. My specialty is my own line of exclusive handmade dog clothing that can be custom sized to specifically fit your dog.  I handmake these items myself and I use only the highest quality of fabrics and materials so I can bring you luxurious designer dog clothes at affordable prices. Aside from my own designs, I also offer high quality designer brand doggy apparel and accessories so this can be your one stop shop for all things to spoil your furbaby!

How long does it take to get my order?

Order time varies depending on my volume of orders and the products that you order. Because many of my products are my own designs and are personally sewn by me once they are ordered (see info regarding Tinkerbell's Closet products below), be sure to allow 3-6 weeks for your order to be made and ship. Other products that I do not make, I do try to keep as much as possible in stock, but some (especially larger items such as carriers and furniture) may need to be ordered so please allow 2-4 weeks on these kind of orders. 

 

International Orders- Due to international transit time please allow 2 weeks from the time your order has shipped to receive your order.

 

Do you have a catalog?

We currently do not have a catalog, products are only viewable on this website.  

 

 

Where do you ship?

We Ship Worldwide. 

 

 

What Payment methods do you accept?

We accept Visa, Mastercard and Paypal. No personal checks.  We are paypal verified and have a secured payment terminal.

 

 

How much is shipping?

Shipping prices vary depending on size of order and location.  Shipping cost are added to the cart during checkout so you can view your shipping cost before submitting payment.  Clothing and accessory orders in the USA over $100 get free shipping.  Large or heavy items such as beds, carriers and dishes will still have a small (but discounted) shipping fee unless otherwise advertised such as a sale.

 

 

  

What Shipping Company do you use?

We ship all packages USPS priority or standard mail with tracking number within the USA. We ship USPS global priority mail or air mail outside of the USA (no tracking number).  Global Express with tracking & insurance is available and recommended for all large orders outside the USA.  We are not responsible for lost or stolen packages outside the USA unless you purchase Global Express shipping.

 

  

Can an order be rushed?

If you need something rushed for a trip, special event, or gift please let us know and we will try our best to get your order to you in the time frame that you need.  Some items may not be able to be rushed or putting a rush on an order may require additional postage cost so please let us know via email or phone before placing the rush order. 

 

 

What size should I get? How do I measure my dog?

Please check out our sizing page. It is always important to have updated measurements and since ordering online can be a bit tricky, we strongly encourage you give us your dog's measurements in the "notes" section during the checkout.  This way we can be sure to send you the correct size. 

   

 

Can I return or exchange an item if it doesnt fit?

Merchandise may be returned within 15 business days in the condition in which it was received for store credit ONLY although we do not refund shipping cost and personalized items and clearance items are non-returnable.

 Please See our Returns/Exchange Policy Page by clicking here for more details

 

Do you offer wholesale?

Im sorry I currently do not offer wholesale.

 

 

Can an order be cancelled?

Once an order is placed it has already begun processing therefore orders can not be cancelled unless we approve it. 

About Tinkerbell's Closet and my own line of apparel: 

My line of dog clothing is all made here in the USA by me.  And every order is made with love and great attention to detail. I started this business years ago because I was not satisfied with much of the dog clothing on the market as nothing fit right and much of it was poorly made or the designs were drab. I decided my mission would be to make high quality clothing and to offer custom sizes by sewing them right here in the USA.  Many other dog clothing companies outsource their products to factories overseas for cheap labor.  The reason I don’t do this is because this substancially lowers the quality of the product, cheap raw goods are being used, items can not be customized or custom-fitted and of course the people sewing in factories are not personally invested in the items they are making. These are all elements that are important to me and the reason I make my own designs.

 

High Quality is the Top Priority with Tinkerbell's Closet Designs

I believe there is plenty of average dog clothes out there, so it is my goal to create exceptional dog clothing. Here at Tinkerbell’s Closet I use only high quality materials and have developed my own unique techniques for making my clothing designs highly functional and fashionable.  For example when I make a skirt for a dress dress I always use a generous amount of fabric to create a lot of volume. My clothing are always lined with high quality fabric and I also sew all bows down so they will not come undone.  Bows are also treated so that the edges will not fray.  On my coats I use warm lining fabrics because I believe a dog coat should serve a purpose as well as look good, the coat should be well insulated and actually keep a dog warm.  For my harnesses I triple line them for strength and I also create extra rows of stitches to reinforce the d-ring firmly in place with both the top fabric and the lining fabric because I believe a harness should be structurally safe and secure so you can rely on it when you walk you dog. All this attention to detail is what makes Tinkerbell's Closet unique and top of the line. 

 

Thank you so much for your interest in my products and I look forward to dressing your furbaby! :)

 

Shana Wilkerson

Owner of Tinkerbell’s Closet

 

 

Customer Rewards programs:

Be sure to register on our website.  When you are registered you will receive emails with coupons, notification of special sales, and promotions.  You will also receive 5% back on every purchase you make.  This 5% will be put into your own special account for you to use on future purchases.   

 

   

 

 

 

   

 

Contacting Tinkerbell's Closet:

Send me an email or give me a call! 

 

Have a question? email me at: contact@tinkerbellscloset.com 

When you send me an email please be sure to check your spam filter/blocker and put us on your "safe list" to insure you can recieve a response otherwise the email may not go through.  I try to responded within 48 hours.  Emails on the weekend will be answered on Monday.

 Please remember I personally hand sew all the Tinkerbell's Closet designs once an order is placed so I kindly ask that you allow me the allocated time frame posted throughout the website before checking on the status of an order if it is not late, your patience is greatly appreciated. 

 

Give Tinkerbell's Closet a call!

I can take orders or answer questions over the phone. Due to previous problems with high volume of soliciters calls I do not post the phone number publicly so if you would like the phone number please request it via email